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FAQs

 

Will I receive an order confirmation via e-mail?
Yes, you will receive an e-mail confirmation within 24 hours.
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Can I check the status of my order?
You can check the status of your order by clicking the order status link in the confirmation e-mail that you will receive.
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What does the bill-me payment option mean?
Your credit is good with us! Simply fill out your address information and select Bill-me. It's that easy! All "Bill Me" orders are subject to Guideposts credit approval.   (Note: "Bill Me" option is only available for magazine orders.  All other product orders are credit card payment only.)
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What is Guideposts return and refund policy?
We want you to be completely satisfied with your purchase. To return an unopened product, simply mark “Return to Sender” and give the book/product to your postal carrier. For other products, please send to:  Guideposts P.O. Box 5815 Harlan, IA 51593-1315.  Be sure to include your invoice or packing slip in the package so we may properly credit your account when the book/product is received.   It may take up to four weeks for us to receive the book/product and process the return. 

Please note: Personalized items cannot be returned unless damaged or defective. Please check your order carefully; once placed, orders for personalized items cannot be canceled.

For magazine subscriptions, you will receive a refund for the remainder of your magazine subscription if you choose to cancel for any reason.  Please contact us at 1.800.431.2344 Monday through Friday 8AM to 6PM EST and a representative will be happy to assist you.
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Can I order from Guideposts by telephone?
Yes, to order by phone, please call call us toll-free at 1-800-932-2145, Monday through Friday 8 am and 6 pm EST. Please have the descriptions of the items you wish to purchase, along with shipping and credit card information ready when you call.
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What forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express.
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Can I send items as gifts?
Yes, you may send any item as a gift, by entering the recipient's name and address in the ship to fields.
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What shipping options are available?
We offer standard and expedited shipping online. If you have any questions regarding shipping methods, please call our customer service department at 1-800-932-2145, Monday through Friday 8 am and 6 pm EST.
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Is my credit card information secure on your site?
Absolutely. Guideposts is a Verisign Secure Site. We use the very latest in SSL (Secure Socket Layer) Encryption technology to safeguard your private information. Check for the "lock" symbol on your browser window during critical steps in the checkout process to ensure that your information is safe.
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What do I do if I've already sent in payment but I receive another bill?
If you have already sent in your payment and receive another bill, please ignore the second bill. Sometimes your payment and a reminder cross in the mail. If you continue to receive bills, please call our customer service department, toll free, at 1-800-932-2145 between 8 a.m. and 6 p.m. Eastern Standard Time, Monday through Friday, so we can make sure your payment was applied to your account correctly.
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What do I do if I've returned the product, yet I receive another bill?
If you have already returned the product you purchased and receive another bill, please ignore the second bill. Sometimes the returned product and another reminder cross in the mail. If you continue to receive reminders, please contact our customer service department, toll free, at 1-800-932-2145, Monday through Friday 8 am and 6 pm EST, so we can make sure the return was properly noted on your account.
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How do I order gifts for mulitiple recipients?
To order products to be sent to multiple recipients, please place each order individually (using the bill to section for your address information and the ship to for the recipient's information) or call our customer service department at 1-800-932-2145, Monday through Friday 8 am and 6 pm EST.
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