Return and Refund Policy
Our #1 priority is our customers satisfaction with their purchase. If you aren’t completely satisfied, return your order and we will be happy to issue a refund!
Please return the product within 30 days to the return address on the packing slip. We will refund, or credit your credit card, the value of the merchandise you return.
How to Return Your Order
To return an unopened product
Simply mark “Return to Sender” and give the book /product to your postal carrier. It’s that easy!
To return an opened product
Changed your mind? No problem! Simply repackage and send to: Guideposts PO Box 5815 Harlan, IA 51593-1315.
Be sure to include your invoice or packing slip in the package so we may properly credit your account. It may take up to four weeks for us to receive the book/product and process the return.
To cancel a magazine subscription
Cancel your subscription at anytime! You will receive a refund for the remainder of your magazine subscription if you choose to cancel for any reason.
A Note on Check Refunds
Please note that we incur expenses in maintaining uncashed checks on our books.
Checks remain valid for 90 days. We will redeem checks after the expiration date subject to a dormancy fee of 10% of the amount of the check for each 30-day period after the expiration date of 90 days in light of these expenses. The fee will be deducted from the balance due you so that if you seek payment from us of the check, we will pay you the amount of the check less any dormancy fees.
The dormancy charge will be automatically imposed and once imposed the amount of the charge will not be restored to you. While the dormancy fee is designed to reimburse Guideposts for its costs of maintaining check balances on its books, it is the policy of Guideposts to treat such fees as a tax-deductible contribution by the payee of the check to Guideposts.
Please contact us at 1.800.431.2344 Monday through Friday 8AM to 6PM EST and a representative will be happy to assist you.