Account & Orders
Will I receive an order confirmation via e-mail?
After placing an order on guideposts.org, you will receive an email confirmation within 24 hours that includes the following information: Order number Item(s) ordered Description Quantities Price of each item Shipping address(es) Billing address Payment information Please print and/or save this confirmation and use it to check the status of your order. If you do not receive an order confirmation within 24 hours: Check your spam folder Add the following email address to your address book to ensure timely communication CustomerService@guideposts.org
How do I check the status of my order?
If you have any questions about your order please contact us at firstname.lastname@example.org or call us toll free at 1-800-932-2145 Monday through Friday, 8am to 6pm EST. Additionally, you may check the status of your order by logging into shopquideposts.org and accessing Customer Care on the upper right side of the homepage. You will find your order information as well as additional helpful links.
How do I place an order by telephone?
To order by phone, please contact us toll free at 1-800-932-2145, Monday through Friday, 8am to 6pm EST. Please have item description and/ or the name of the item(s) you want to purchase, along with shipping and credit card information ready when you call.
What forms of payment does Guideposts accept?
We accept Visa, MasterCard, Discover and American Express and with credit approval, Bill Me.
How do I send an item as a gift?
You may send any item as a gift by entering the recipient's name and address in the ship to fields.
Is my credit card information secure on your site?
Absolutely. Guideposts is a Verisign Secure Site. We use the very latest in SSL (Secure Socket Layer) Encryption technology to safeguard your private information. Check for the "lock" symbol on your browser window during critical steps in the checkout process to ensure that your information is safe.
What happens if I sent my payment but receive another bill?
If you have already sent your payment and receive another bill, please ignore the second bill. Sometimes payments and a reminders cross in the mail. If you continue to receive bills, please call our customer service department, toll free, at 1-800-932-2145, Monday through Friday, 8am to 6pm EST. so we can make sure your payment was applied to your account correctly.
How do I order gifts for multiple recipients?
To order products to be sent to multiple recipients, please place each order individually (using the "Bill To" section for your address information and the "Ship To" section for the recipient's information) or call our customer service department toll free, at 1-800-932-2145, Monday through Friday, 8am to 6pm EST.
How do I contact customer service?
You can reach customer service by emailing CustomerService@guideposts.org or by calling 1-800-932-2145
I am having problems logging into my account
You may contact our online chat
What happens when the book series you subscribe to is finished? Can you get more then one series at a time?
When a book series is concluded, your account will no longer be charged following the last delivery. You may subscribe to as many series as you like.
How Do I Stop Autopayments ?
Simply call our Customer Service Department at 1-800-777-3752, and have your account number or account information available. Our friendly service team is available Monday – Friday, 8 am – 6 pm EST, to handle any requested changes to your order.
How do I change my address for a magazine?
To change your address, you will need to sign into your Shopguideposts account. You can update your personal information by navigating to the "Address Book" section. If you have any trouble, you can reach out to our customer service team by email CustomerService@guideposts.org or by calling 1-800-932-2145.
How do I change my banking information?
To change your payment or banking information please reach out to our customer service team by email CustomerService@guideposts.org or phone 1-800-932-2145.
Is it possible to pay for the complete series, when I place my first book order ?
Unfortunately, we do not currently offer the option to purchase a whole series in a single purchase.
Do you accept payment through PayPal?
Yes, we do offer payment through Paypal. During the check out process, when you're asked for your payment method, you'll see a yellow button where you can use paypal as your preferred payment method.
How do I unsubscribe from emails?
If you would like to unsubscribe from any email or newsletter, you can select "Unsubscribe" at the bottom of all Guideposts emails.
Where can I find my wish list?
You may access your wish list by signing into your Shopguideposts account, and navigating to the "My Wish List" section.
How do I stop orders from previous years that I no longer want?
To cancel any orders, You can reach out to our customer service team by emailing CustomerService@guideposts.org or by calling 1-800-932-2145.
how do I cancel my subscription?
You can cancel your subscription by reaching out to our customer service team by emailing CustomerService@guideposts.org or by calling 1-800-932-2145